FAQ

Below is the comprehensive FAQ for LEYOOLI, designed to provide clear answers to our customers’ most common concerns regarding shopping, ordering, shipping, product care, and more.

1. What types of scarves does LEYOOLI offer?

We offer a diverse selection of scarves, including lightweight everyday scarves, winter warm shawls, luxury woven pieces, soft knit scarves, and seasonal limited-edition styles. Each collection is crafted with comfort, style, and durability in mind.

2. How do I place an order?

Simply browse our store, add your preferred items to the cart, and proceed to checkout. You will be prompted to enter shipping information, select a payment method, and confirm your order.

3. Do I need an account to place an order?

No—guests may purchase without creating an account. However, an account allows you to:

  • Track orders easily

  • Store addresses

  • Save favorite items

  • Access exclusive promotions

4. Can I modify or cancel my order?

You may contact us at order@leyooli.com as soon as possible. Orders can only be canceled or modified before processing begins. Once shipped, cancellations are no longer possible, but you may still request a return after receiving the product.

5. What payment methods are accepted?

We accept major credit cards, debit cards, PayPal, and other secure payment channels listed at checkout.

6. How long does order processing take?

Processing typically takes 1–3 business days. During peak seasons, slight delays may occur.

7. What shipping options are available?

We offer:

  • Standard U.S. Shipping

  • Expedited Shipping

  • International Shipping

Rates are calculated at checkout based on location and package weight.

8. Do you ship internationally?

Yes, we ship worldwide. Please note that customs duties, VAT, or import taxes may apply depending on your region.

9. How long is delivery time?

Typical timelines:

  • U.S. Standard: 3–7 business days

  • U.S. Expedited: 2–4 business days

  • International: 7–21 business days

Delays may occur due to customs or carrier disruptions.

10. How can I track my order?

Once shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

11. What if my package is lost or delayed?

If the tracking shows no movement for over 7 days, contact us. We will help coordinate a carrier investigation and support you through resolution.

12. My order arrived damaged—what should I do?

Email us within 48 hours with photos of:

  • The damaged product

  • The packaging

  • Any defects
    We will provide a replacement or refund.

13. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging. Please contact order@leyooli.com to request approval.

14. Who pays for return shipping?

Customers are responsible for return shipping unless:

  • The wrong product was received

  • The item is defective

In such cases, we provide a prepaid label.

15. How long do refunds take?

Refunds are processed within 5–7 business days after your return is inspected. Your bank may require additional time to post the refund.

16. Do you offer exchanges?

Yes. Exchanges follow the same approval process as returns. If the replacement item is unavailable, we issue a refund.

17. What materials are used in LEYOOLI scarves?

Our scarves may include cotton, acrylic, viscose, wool blends, and seasonal specialty fabrics. Each product page includes specific material details.

18. How do I care for my scarf?

Care instructions vary but typically include:

  • Gentle hand wash

  • Lay flat to dry

  • Avoid bleach

  • Store loosely folded

Refer to the label on your product for exact details.

19. Do the colors match the photos exactly?

We aim for accurate color representation, but variations may occur due to lighting and screen differences.

20. Do you offer gift packaging?

Yes! Select items may include gift-ready packaging. During holidays, we also offer seasonal wrapping.

21. What if I entered the wrong address?

Contact us immediately. If the order has not shipped, we can update the address. If it has shipped, we must wait for the package to be returned.

22. Are your products suitable for sensitive skin?

Many of our fabrics are soft and skin-friendly, but sensitivity varies. If you have concerns, choose cotton or hypoallergenic blends.

23. How do I contact customer support?

Email us anytime at order@leyooli.com. We typically respond within 1–2 business days.