Shipping & Delivery Policy

At LEYOOLI, we strive to deliver every order with care, accuracy, and efficiency. Our scarves are crafted to bring beauty and functionality to your wardrobe, and reliable delivery is an essential part of that experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and managed. By placing an order, you agree to the terms outlined below.

2.1 Order Processing Time

We work diligently to prepare your order as quickly as possible. Most orders are processed within 1–3 business days.
Processing time may be extended due to:

  • High volume during holidays or sales

  • Custom order preparation

  • Quality assurance checks

Orders are not processed on weekends or U.S. federal holidays.

2.2 Shipping Methods

We offer several shipping options to meet your needs:

  • Standard Shipping (US Domestic): Typically 3–7 business days.

  • Expedited Shipping: 2–4 business days depending on carrier.

  • International Shipping: 7–21 business days depending on destination and customs.

Delivery timelines are estimates provided by carriers and may vary due to weather, customs delays, or logistical interruptions.

2.3 Shipping Fees

Shipping fees are calculated at checkout based on weight, destination, and service level. Occasionally, free shipping promotions may apply.
International customers are responsible for custom duties, taxes, or import fees imposed by their country.

2.4 Tracking Your Order

After your order is shipped, you will receive a confirmation email containing:

  • Your tracking number

  • Carrier information

  • A link to track your shipment

Please allow 24–48 hours for tracking information to update.

2.5 Lost or Delayed Packages

While rare, delays or losses can occur due to carrier issues.
If your package shows no movement for 7+ days or appears lost:

  • Contact us at order@leyooli.com, and we will assist in opening a carrier investigation.

  • Replacement or refund decisions will be made after the carrier completes verification.

LEYOOLI is not responsible for delays caused by incorrect addresses or customs reviews.

2.6 Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate shipping address. If a package is returned to us due to address errors:

  • Reshipping fees may apply.

  • Refunds (minus shipping cost) may be provided for unclaimed items.

2.7 International Shipping Details

International orders may experience customs inspections that can delay delivery.
LEYOOLI is not responsible for:

  • Customs clearance delays

  • Import taxes and duties

  • Packages refused due to unpaid customs fees

We recommend contacting your local customs office for details before ordering.

2.8 Damaged Shipments

If your package arrives damaged:

  1. Take clear photos of both the package and product.

  2. Contact us within 48 hours of delivery.

  3. We will work with the carrier to resolve the issue and provide a replacement or refund.

2.9 Shipping Address

All orders are shipped from:

LEYOOLI Shipping Center
383 West John Street
Hicksville, New York 11802
United States