Return & Refund Policy

At LEYOOLI, we are committed to crafting a shopping experience defined by comfort, transparency, and trust. Our scarves are designed to bring warmth, elegance, and versatility to your everyday life, and we want every purchase you make to feel satisfying and risk-free. This Return & Refund Policy outlines in detail how returns, exchanges, cancellations, and refunds are handled within our store. By shopping with us, you acknowledge and agree to the terms described below. Should you have any questions, please feel free to reach out to us at order@leyooli.com, and our support team will gladly assist you.

1.1 Eligibility for Returns

We understand that shopping online sometimes requires adjustments—colors may appear differently on various screens, textures may feel different than imagined, or you may simply change your mind. To support a confident shopping experience, we accept returns on most products under the following conditions:

  1. The item must be unused, unwashed, unaltered, and in its original condition.

  2. All original tags, labels, and packaging must remain intact.

  3. A return request must be initiated within 30 days of the delivery date.

  4. The item must be shipped back to our return center within 14 days of receiving approval.

For hygiene reasons, items showing signs of wear—including perfume scent, makeup residue, or fabric stretching—may not be eligible for return.

1.2 Items Not Eligible for Return

Certain items cannot be returned for safety, hygiene, or customization reasons. These include but are not limited to:

  • Customized, monogrammed, or personalized scarves

  • Clearance or final-sale items

  • Items purchased during special limited-time promotions where return restrictions are explicitly stated

  • Gift cards or digital products

We strongly encourage customers to review product descriptions and sizing guides carefully before purchasing.

1.3 Requesting a Return Authorization

All returns must be approved before being sent back. To begin a return process:

  1. Email us at order@leyooli.com with your order number, full name, and reason for return.

  2. Our team will respond within 1–2 business days with a Return Authorization Number (RAN) and the return instructions.

  3. Returns sent without prior authorization may be rejected or experience delays in processing.

We reserve the right to request photos of the product to verify its condition before approving a return.

1.4 Return Shipping Costs

Unless the return results from an error on our part (e.g., wrong item received, defective product), customers are responsible for return shipping fees.

  • We recommend using a trackable shipping service.

  • LEYOOLI is not responsible for lost or damaged return packages.

If the return is due to our error, we will provide a prepaid shipping label.

1.5 Processing Your Refund

Once your return arrives at our facility, our quality-control team will inspect the item within 5–7 business days. After approval:

  • Refunds will be issued to the original payment method.

  • Depending on your bank or credit card provider, the refund may take 3–10 business days to appear in your account.

Refunds will not include original shipping fees unless the return is due to our error.

1.6 Exchanges

We offer exchanges for customers who wish to replace an item with a different color or pattern. Exchange requests follow the same approval process as returns.

  • Once the original item is received and inspected, we will ship the replacement.

  • If the requested item is out of stock, a full refund will be issued instead.

1.7 Order Cancellations

If you need to cancel your order, please contact us immediately at order@leyooli.com.

  • Orders can only be canceled before they enter the processing or shipping stage.

  • Once a shipment is created, cancellations cannot be guaranteed.

If an order cannot be canceled, you may still request a return after receiving the item.

1.8 Damaged, Defective, or Incorrect Items

We take pride in the craftsmanship and quality of our scarves, but in rare cases, issues may occur. If you receive a damaged, defective, or wrong item:

  1. Contact us within 7 days of delivery.

  2. Provide clear photos of the issue.

  3. We will offer a refund, exchange, or replacement at no cost to you.

1.9 Return Address

All approved returns should be shipped to:

LEYOOLI Returns Department
383 West John Street
Hicksville, New York 11802
United States

1.10 Policy Updates

LEYOOLI reserves the right to revise this policy at any time. The most current version will always be available on our website.